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AI boosts efficiency, but human judgment still required: Speakers - Business Insurance Skip to content Register for free Search Search Log In Risk Management Cyber Risks Pricing Trends Mergers & Acquisitions Technology Sponsored Content WSIA RISKWORLD Workers Comp & Safety Workers Comp Cost Control Pain Management Workplace Safety International EMEA Asia-Pacific Latin America People Events BI Intelligence Top 100 Agents & Brokers Best Places to Work 2025 Lists Directories Insurance Pricing BI Stock Index Magazine Current Issue Past Issues Women to Watch ALL INsurance Resources Risk Perspectives Sponsored Content Webinars White Papers Risk Management Cyber Risks Pricing Trends Mergers & Acquisitions Technology Sponsored Content WSIA RISKWORLD Workers Comp & Safety Workers Comp Cost Control Pain Management Workplace Safety International EMEA Asia-Pacific Latin America People Events BI Intelligence Top 100 Agents & Brokers Best Places to Work 2025 Lists Directories Insurance Pricing BI Stock Index Magazine Current Issue Past Issues Women to Watch ALL INsurance Resources Risk Perspectives Sponsored Content Webinars White Papers Risk Management Cyber Risks Pricing Trends Mergers & Acquisitions Technology Sponsored Content WSIA RISKWORLD Workers Comp & Safety Workers Comp Cost Control Pain Management Workplace Safety International EMEA Asia-Pacific Latin America People Events BI Intelligence Top 100 Agents & Brokers Best Places to Work 2025 Lists Directories Insurance Pricing BI Stock Index Magazine Current Issue Past Issues Women to Watch ALL INsurance Resources Risk Perspectives Sponsored Content Webinars White Papers Risk Management Cyber Risks Pricing Trends Mergers & Acquisitions Technology Sponsored Content WSIA RISKWORLD Workers Comp & Safety Workers Comp Cost Control Pain Management Workplace Safety International EMEA Asia-Pacific Latin America People Events BI Intelligence Top 100 Agents & Brokers Best Places to Work 2025 Lists Directories Insurance Pricing BI Stock Index Magazine Current Issue Past Issues Women to Watch ALL INsurance Resources Risk Perspectives Sponsored Content Webinars White Papers AI boosts efficiency, but human judgment still required: Speakers by Claire Wilkinson Jonathan Meer of Wilson Elser, Queena Cheung, center, of Marsh Captive Solutions, and Kaye-Anne Greenidge of Invest Barbados. Alternative Risk Transfer/Captives , Technology Latin America Marsh & McLennan Feb 10, 2026 ORLANDO, Fla. — Artificial intelligence is transforming business strategy and ensuring data security, but it also amplifies risks, experts said. As AI use increases across the captives sector, human judgment remains essential, they said last week during sessions at the World Captive Forum, sponsored by Business Insurance. Eighty-eight percent of organizations globally are using generative AI, said Queena Cheung, New York-based chief strategy and digital officer for Marsh Captive Solutions. LenAI, Marsh’s generative AI tool, allows employees to work with confidential data safely, she said. At an enterprise level, the tool protects sensitive information and prevents employees from turning to unsecured personal AI tools, she said. She cited a story of a chief financial officer who uploaded a company’s financials into a personal, external AI tool to meet a closing deadline, creating a major cybersecurity exposure. “Having an AI strategy in your firm is very important,” she said. Used effectively, AI improves efficiency and lowers costs by automating tasks, making processes faster, said Kaye-Anne Greenidge, CEO of Invest Barbados. AI identifies global patterns that help organizations understand data, what their competitors are doing and which sectors to prioritize for investment decisions, Ms. Greenidge said. When used with strong controls, she said, AI can help ensure the integrity of information and verify its accuracy. “From a government standpoint, we are digitizing government and along with that comes AI and along with that comes the regulation that is required to ensure that it’s used responsibly,” she said. AI adoption is accelerating far faster than previous technology shifts, making the next three to five years critical for companies deciding on how to implement the tools, said Chris Carr, CEO of Philadelphia-based AI consulting firm Dynaimix. Organizations should move beyond pilot projects and invest in AI literacy for employees and governance, he said. Simply rolling out tools without training or guardrails can create operational and data risks, he said. “Employees are not going to get replaced by AI, but employees that know AI are going to replace the employees that don’t,” Mr. Carr said. But, while automation can dramatically boost productivity, people must remain responsible for validating AI-generated projects to avoid errors and “hallucinations,” he said. AI is widely used by law firms and can help process large volumes of data, summarize complaints and draft arguments, said Jonathan Meer, a New York-based partner at Wilson Elser. “The idea of ‘trust, but verify,’ that’s the big mantra that everybody should use,” said Mr. Meer, who moderated a session. Human oversight is critical to ensure accuracy and compliance, he said. In 2024, Marsh launched ReadyCell, an AI-powered captive solution, Ms. Cheung said. “We started by making sure that we have it in a very comfortable setting, that we’re able to make the best use of AI in the way that we know it is secure and safe,” she said. ReadyCell’s first project was an AI-powered “Know your customer” system in which decisions are still made by humans, but it speeds up the process of creating cells from weeks to days, she said. Beyond that, ReadyCell drives productivity by preparing documents quickly and streamlining information, she said. AI improves the ease of doing business as a jurisdiction, said Ms. Greenidge of Invest Barbados. “That is what investors want, whether in captives, whether it is in any other sector,” she said. Organizations should provide clear AI guidance and educate employees on acceptable use, experts agreed. Marsh built an AI “upskilling” program that starts with “baby steps” to help reduce fear and unfamiliarity with the technology, Ms. Cheung said. By providing clear instructions and fun tasks, employees gradually learned to use LenAI to redesign their workflows, she said. When employees see AI as a collaborator, it improves processes and engages teams, she said. It’s about teaching people to use AI correctly and helping them understand how to use it, Ms. Greenidge said. “It’s like social media. Understanding that everything you see is not always correct,” she said. Gavin Souter contributed to this report. 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