Article ID: c22dd60424bb3f5de5c38e2a6172f8f6624bb5eb0f6afaab2b16fd28538f1dd7
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URL: https://www.businessinsurance.com/marsh-embracing-ai-digital-to-spur-revenue-up-9-in-q4/
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Marsh embracing AI, digital to spur revenue, up 9% in Q4 - Business Insurance Skip to content Register for free Search Search Log In Risk Management Cyber Risks Pricing Trends Mergers & Acquisitions Technology Sponsored Content WSIA RISKWORLD Workers Comp & Safety Workers Comp Cost Control Pain Management Workplace Safety International EMEA Asia-Pacific Latin America People Events BI Intelligence Top 100 Agents & Brokers Best Places to Work 2025 Lists Directories Insurance Pricing BI Stock Index Magazine Current Issue Past Issues Women to Watch ALL INsurance Resources Risk Perspectives Sponsored Content Webinars White Papers Risk Management Cyber Risks Pricing Trends Mergers & Acquisitions Technology Sponsored Content WSIA RISKWORLD Workers Comp & Safety Workers Comp Cost Control Pain Management Workplace Safety International EMEA Asia-Pacific Latin America People Events BI Intelligence Top 100 Agents & Brokers Best Places to Work 2025 Lists Directories Insurance Pricing BI Stock Index Magazine Current Issue Past Issues Women to Watch ALL INsurance Resources Risk Perspectives Sponsored Content Webinars White Papers Risk Management Cyber Risks Pricing Trends Mergers & Acquisitions Technology Sponsored Content WSIA RISKWORLD Workers Comp & Safety Workers Comp Cost Control Pain Management Workplace Safety International EMEA Asia-Pacific Latin America People Events BI Intelligence Top 100 Agents & Brokers Best Places to Work 2025 Lists Directories Insurance Pricing BI Stock Index Magazine Current Issue Past Issues Women to Watch ALL INsurance Resources Risk Perspectives Sponsored Content Webinars White Papers Risk Management Cyber Risks Pricing Trends Mergers & Acquisitions Technology Sponsored Content WSIA RISKWORLD Workers Comp & Safety Workers Comp Cost Control Pain Management Workplace Safety International EMEA Asia-Pacific Latin America People Events BI Intelligence Top 100 Agents & Brokers Best Places to Work 2025 Lists Directories Insurance Pricing BI Stock Index Magazine Current Issue Past Issues Women to Watch ALL INsurance Resources Risk Perspectives Sponsored Content Webinars White Papers Marsh embracing AI, digital to spur revenue, up 9% in Q4 by Claire Wilkinson John Doyle Agents and Brokers , Catastrophes , Excess and Surplus Lines , Financial Results , Reinsurance , Technology , Workers Comp Coverage Asia-Pacific , Canada , European Union , Latin America , United Kingdom Guy Carpenter & Co. , Marsh & McLennan Jan 29, 2026 Marsh said Thursday its investments in AI and digital infrastructure will be a driver of revenue growth going forward as the brokerage reported fourth-quarter revenue of $6.60 billion, up 9% overall. For the full year, revenue totaled $26.98 billion, a 10% increase overall. Revenue grew 4% on an underlying basis in the quarter and for the year. Net income rose to $821 million, up 4.2% from the fourth quarter of 2024. For the full year, net income was $4.16 billion, up 2.5%. Marsh invested $850 million in acquisitions during the year. Marsh is “an early-mover” on AI and is expanding its investment in digital infrastructure, President and CEO John Doyle said on an earnings call with analysts. Marsh’s restructuring program, launched last year, remains on track to deliver approximately $400 million in annual savings over three years. The Thrive program will accelerate its investment in emerging areas like digital infrastructure, health care, private capital, insurance, capital strategies and energy, Mr. Doyle said. Dozens of AI-driven productivity tools have been introduced to employees, he said. Looking ahead, despite headwinds from lower interest rates and the slowdown in insurance and reinsurance rates, Marsh is “well-positioned for another solid year,” Mr. Doyle said. “We expect underlying revenue growth in 2026 to be similar to last year,” Mr. Doyle said. Fourth-quarter revenue for the brokerage’s risk and insurance services segment totaled $4.0 billion, up 9% from the prior-year period and 2% on an underlying basis. Consulting revenue, including Mercer and Marsh Management Consulting, formerly known as Oliver Wyman Group, totaled $2.64 billion, up 8% overall and 5% on an underlying basis. Marsh Risk, formerly known as Marsh, reported $3.66 billion in revenue, up 10% overall and 3% on an underlying basis. Marsh Risk’s business in the U.S. and Canada reported $2.20 billion in revenue, up 12% overall and 3% on an underlying basis. Reinsurance broking arm Guy Carpenter reported $215 million in fourth-quarter revenue, an increase of 7%, or 5% on an underlying basis. Marsh is seeing significant growth opportunities in data centers, power and energy, its top executives said. The brokerage announced earlier this week that Nimbus, its insurance facility supporting the construction of large-scale data centers, doubled its limits. Insurance and reinsurance market conditions continue to be competitive, Mr. Doyle said. Marsh’s global insurance rate index decreased 4% overall in the fourth quarter, driven largely by property. This followed a 4% decline in the third quarter. Rates in the U.S. were flat and down 7% in the UK, Canada and Latin America. Europe and Asia saw mid-single-digit declines and the Pacific region had double-digit decreases. Global property rates decreased 9% year over year, compared with an 8% decline in the prior quarter. Global financial and professional liability rates were down 4%, while cyber decreased 7%. Global casualty rates increased 4% with U.S. excess casualty rates up 19%, reflecting “ongoing pressure in the liability environment,” Mr. Doyle said. Workers compensation rates were down 1%. In reinsurance, the property catastrophe market continued to soften as reinsurers pursued growth by deploying more capital, Mr. Doyle said. “Price decreases accelerated at January 1. Cedants achieved double-digit rate reductions for non-loss impacted cat placements. Demand increased 5% to 10% depending on region and segment,” Mr. Doyle said. In casualty, “we continue to see price increases driven by rising rates in the primary market, which has made it an attractive growth opportunity for reinsurers,” Mr. Doyle said. In consulting, Mercer reported $1.62 billion in revenue for the quarter, up 9%, or 4% on an underlying basis. Marsh Management Consulting reported $1.03 billion in revenue, up 8% overall and 8% on an underlying basis. 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