Customer Oversight

Article ID: a5321b1f176013674ea007a68730f81e7b569924ce7aab252f0ddce5d85bc3dd

Source ID: primary:lloyds.com

Published At: -

Extraction Method: trafilatura

URL: https://www.lloyds.com/market-resources/customer-oversight

Body Text

The role of the Lloyd’s Customer Oversight Team is to oversee the market’s ability to meet Lloyd’s expectations relating to customer outcomes. Key areas of focus include conduct risk, product governance, delegated authorities and claims handling.
In addition to day to day market engagement Lloyd’s Customer Oversight Team is involved in a variety of activities to educate and support the market in achieving good customer outcomes.
Underpinning everything the team does is Lloyd’s Principle 5 – Customer Outcomes:

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