Article ID: 8a6ccfa1ba8deaea9a4a22e75f699a5b81c9aad2c456307274fa83b978d6d9b2
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URL: https://www.businessinsurance.com/cloud-services-see-decline-in-downtime-in-2025-parametrix/
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Cloud services see decline in downtime in 2025: Parametrix - Business Insurance Skip to content Register for free Search Search Log In Risk Management Cyber Risks Pricing Trends Mergers & Acquisitions Technology Sponsored Content WSIA RISKWORLD Workers Comp & Safety Workers Comp Cost Control Pain Management Workplace Safety International EMEA Asia-Pacific Latin America People Events BI Intelligence Top 100 Agents & Brokers Best Places to Work 2025 Lists Directories Insurance Pricing BI Stock Index Magazine Current Issue Past Issues Subscribe Women to Watch ALL INsurance Resources Risk Perspectives Sponsored Content Webinars White Papers Risk Management Cyber Risks Pricing Trends Mergers & Acquisitions Technology Sponsored Content WSIA RISKWORLD Workers Comp & Safety Workers Comp Cost Control Pain Management Workplace Safety International EMEA Asia-Pacific Latin America People Events BI Intelligence Top 100 Agents & Brokers Best Places to Work 2025 Lists Directories Insurance Pricing BI Stock Index Magazine Current Issue Past Issues Subscribe Women to Watch ALL INsurance Resources Risk Perspectives Sponsored Content Webinars White Papers Risk Management Cyber Risks Pricing Trends Mergers & Acquisitions Technology Sponsored Content WSIA RISKWORLD Workers Comp & Safety Workers Comp Cost Control Pain Management Workplace Safety International EMEA Asia-Pacific Latin America People Events BI Intelligence Top 100 Agents & Brokers Best Places to Work 2025 Lists Directories Insurance Pricing BI Stock Index Magazine Current Issue Past Issues Subscribe Women to Watch ALL INsurance Resources Risk Perspectives Sponsored Content Webinars White Papers Risk Management Cyber Risks Pricing Trends Mergers & Acquisitions Technology Sponsored Content WSIA RISKWORLD Workers Comp & Safety Workers Comp Cost Control Pain Management Workplace Safety International EMEA Asia-Pacific Latin America People Events BI Intelligence Top 100 Agents & Brokers Best Places to Work 2025 Lists Directories Insurance Pricing BI Stock Index Magazine Current Issue Past Issues Subscribe Women to Watch ALL INsurance Resources Risk Perspectives Sponsored Content Webinars White Papers Cloud services see decline in downtime in 2025: Parametrix by Matthew Lerner Cyber Risks , Emerging Risks , Technology Mar 30, 2026 Major cloud services providers experienced a decline in downtime in 2025 after years of increases as the amount of “critical” events dropped. As downtime declined among the three major cloud services providers – Microsoft Azure, Amazon Web Services and Google Cloud, or GCP – the proportion of events in North American remained above 50%, according to a report Monday from insurer Parametrix. The aggregate duration of “critical” downtime events – interruptions that lead to a total shutdown or a significant service interruption – fell 28% to 175.3 hours in 2025. Prior to 2025, the total rose steadily from 150.9 hours in 2022 to a high of 244.8 hours in 2024, the report said. The number of critical interruptions also declined in 2025, to 45 from 49 in 2024. North America saw 50.8% of downtime events, down from 61.5% in 2024 and 56.7% in 2023 , but more than the 43.5% in 2022, according to report data. This is “unsurprising … since North America is the largest geography for cloud usage and hosts the highest density of live websites and data center infrastructure,” the report said. Human error was the leading cause of critical downtime events, at 50.8%, followed by power at 29.6% and system overload at 7.7%. Power-related events increased nearly fourfold in 2025 from 2024, Parametrix said. Service interruptions reached higher levels during the second half of the year after a “relatively event-quiet” first half, Jonathan Hatzor, co-founder and CEO of Parametrix, said in a statement with the report. The Parametrix Cloud Monitoring System conducted 16.5 billion tests across 500 data centers operated by AWS, Azure and GCP in 2025, the report said. 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