Article ID: 3c2b952c12c13fad8cb082457589192213bcc94ddb06bf6c0728a2ff4d4b5a2b
Source ID: secondary:insurancetimes.co.uk
Published At: -
Extraction Method: trafilatura
URL: https://www.insurancetimes.co.uk/matt-scott/2215.bio
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Matt Scott Matt Scott is the cofounder of Insurance DataLab, a market intelligence platform launched to solve the increasingly difficult challenge of finding credible, comparable and digestible information on the performance of insurance companies. He is also an award-winning journalist who started his career as an actuarial associate consultant, at Aon where he studied towards the professional exams of the Institute and Faculty of Actuaries and completed an MSc in actuarial finance at Imperial College Business School. As insight editor of Insurance Times, Matt reported widely on the UK general insurance market, focusing particularly on the financial and regulatory landscape. He has authored many well-respected research publications including the annual Insurance Times Top 50 Insurers and Top 50 Brokers reports and spoken at a number of industry events on topics, including motor insurance, regulation, cyber insurance, customer service and financial performance. Matt is a keen martial artist and football fan and when not in the office he can often be found enjoying the countryside of Dartmoor near his native Plymouth. - News Analysis Almost two years on – has Consumer Duty improved customer outcomes? Data from Insurance DataLab suggests that the FCA’s landmark regulation has not led to a measurable reduction in escalated disputes - News Analysis Are pet insurance claims keeping pace with customer expectations? A disconnect between technical compliance and customer experience carries reputational risk for the sector – but is currently not being addressed - News Analysis Briefing: What an unexpected pet insurance claim can reveal about Consumer Duty in practice Is UKGI too focused on being a stickler for Consumer Duty rules, without properly considering the ethos and spirit of this outcomes centred regulation? Claims processes could be the rub here… - News Analysis FOS complaint levels climbing despite Consumer Duty reforms Insurance DataLab examines the latest Financial Ombudsman Service (FOS) complaints data to question whether Consumer Duty has had the desired impact - News Analysis Why Aviva, Ageas UK and Markel were named insurers of the year at 2025’s Insurance Times Awards Insurance DataLabs provides the facts and figures behind the biggest insurer trophies at the Insurance Times Awards 2025 - News Analysis Briefing: Firms should treat Consumer Duty as reflection of values – not just a compliance requirement ’If the tone from the top prioritises cost over care, even the most detailed frameworks will fail,’ says Scott - News Analysis Top 50 Insurers: Does size really matter for underwriting profitability? Although larger insurers understandably take advantage of economies of scale, smaller firms have obtained profitable results for the first time in three years thanks to specialist know-how and improvements in loss and expense ratios - News Analysis Top 50 Insurers: HCC International tops 2025 Underwriting Gold Awards Insurance DataLab has done the number crunching to reveal which underwriters have excelled in the UK, Gibraltar and Lloyd’s marketplaces – with Insurance Times exclusively revealing the findings - News Analysis Top 50 Insurers: Commercial lines insurers pull ahead as Solvency UK data reveals sharper splits versus personal peers Property insurance is proving profitable for both commercial and personal lines insurers, with near record lows in natural disasters influencing claims costs - News Analysis Solvency ratios strengthen as UK and Gibraltar insurers rebuild profitability Insurance DataLab analysis of the latest solvency and financial condition reports (SFCRs) reveals rising solvency coverage and improving underwriting results across both markets - News Analysis UKGI market returns to underwriting profit as expense management pays dividends Market intelligence firm pinpoints the best performing business lines in UKGI, while warning that the ‘diverging fortunes’ between firms’ expense and loss ratios can make or break sustainable profitability - News Analysis Briefing: Why M&A can no longer be the default growth strategy The data indicates that acquisition activity is – at last – decelerating in UKGI. However, this is no bad thing, indicating that growth strategies are increasingly considering sustainability rather than just scale - News Analysis Briefing: Why getting back to basics is the only route forward for motor insurance Customer trust and insurers’ financial performance has nosedived in recent years when it comes to the motor insurance market – both pricing and claims processes must be stripped back in order to drive improvements - News Analysis Briefing: Climate risk must move from the boardroom to the underwriting floor There are undoubtedly reputational impacts surrounding more closely considering sustainability and underwriting, however there is also a strong business case for tying underwriting practices to ESG actions - News Analysis Pet and travel insurance complaints rise amid regulatory scrutiny In particular, claims journeys appear to be causing customer dissatisfaction, says market intelligence firm - News Analysis Briefing: Is the insurance industry still underestimating the cost of poor service? During softer market conditions, service becomes an even more important differentiator – but still too many firms are failing to focus on service as an important commercial USP - News Analysis Briefing: Is pet insurance reaching a breaking point? With record-level premiums and a rising number of complaints, pet insurance is facing some serious questions over Fair Value and customer outcomes - News Analysis MGAs boost productivity as profits and growth come under pressure Insurance DataLab shares exclusive insight from its soon to be published MGA Performance Report 2025, revealing the top performing firms in this industry subsector - News Analysis Briefing: Data without direction is just noise Data collection must be driven by a purpose, to solve a set problem – otherwise, unintended consequences could cause issues for insurers - News Analysis Digital transformation – small steps, big strides Brokers don’t need a big bang to begin their digital transformation. By focusing on incremental progress and avoiding common pitfalls, they can start delivering meaningful change today
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