Article ID: 23827bfc81579642d10da6d06acf125b36a22d9c3468c5fa6c122a117e647fa5
Source ID: secondary:insurancetimes.co.uk
Published At: -
Extraction Method: trafilatura
URL: https://www.insurancetimes.co.uk/lucy-luckett/2332.bio
Body Text
Lucy Luckett Lucy Luckett has over 30 years' experience in insurance claims and specialises in claims advocacy, policy wording and the Insurance Act 2015. A strong advocate for clarity and fairness in the claims process, she is dedicated to helping deliver practical outcomes that benefit customers, insurers and brokers alike. - News Analysis Briefing: Fewer FOS complaints begins with better claims decisions The Financial Ombudsman Service has an important role to play in dispute resolution, but the ultimate aim of the insurance sector should be to clearly communicate with customers and stop complaints reaching that stage - News Analysis Briefing: Has the Insurance Act 2015 delivered for policyholders? A broker’s perspective It is not wrong that insurers apply the act to protect themselves, but policyholders must have clarity on the reasons for major decisions
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