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Caution when using Gen AI to interpret insurance policy language: Attorney - Business Insurance Skip to content Register for free Search Search Log In Risk Management Cyber Risks Pricing Trends Mergers & Acquisitions Technology Sponsored Content WSIA RISKWORLD Workers Comp & Safety Workers Comp Cost Control Pain Management Workplace Safety International EMEA Asia-Pacific Latin America People Events BI Intelligence Top 100 Agents & Brokers Best Places to Work 2025 Lists Directories Insurance Pricing BI Stock Index Magazine Current Issue Past Issues Subscribe Women to Watch ALL INsurance Resources Risk Perspectives Sponsored Content Webinars White Papers Risk Management Cyber Risks Pricing Trends Mergers & Acquisitions Technology Sponsored Content WSIA RISKWORLD Workers Comp & Safety Workers Comp Cost Control Pain Management Workplace Safety International EMEA Asia-Pacific Latin America People Events BI Intelligence Top 100 Agents & Brokers Best Places to Work 2025 Lists Directories Insurance Pricing BI Stock Index Magazine Current Issue Past Issues Subscribe Women to Watch ALL INsurance Resources Risk Perspectives Sponsored Content Webinars White Papers Risk Management Cyber Risks Pricing Trends Mergers & Acquisitions Technology Sponsored Content WSIA RISKWORLD Workers Comp & Safety Workers Comp Cost Control Pain Management Workplace Safety International EMEA Asia-Pacific Latin America People Events BI Intelligence Top 100 Agents & Brokers Best Places to Work 2025 Lists Directories Insurance Pricing BI Stock Index Magazine Current Issue Past Issues Subscribe Women to Watch ALL INsurance Resources Risk Perspectives Sponsored Content Webinars White Papers Risk Management Cyber Risks Pricing Trends Mergers & Acquisitions Technology Sponsored Content WSIA RISKWORLD Workers Comp & Safety Workers Comp Cost Control Pain Management Workplace Safety International EMEA Asia-Pacific Latin America People Events BI Intelligence Top 100 Agents & Brokers Best Places to Work 2025 Lists Directories Insurance Pricing BI Stock Index Magazine Current Issue Past Issues Subscribe Women to Watch ALL INsurance Resources Risk Perspectives Sponsored Content Webinars White Papers Caution when using Gen AI to interpret insurance policy language: Attorney by Claire Wilkinson Attorney Tamara Bruno speaks at Riskworld on how to use and monitor Generative AI in relation to insurance policy language. Cyber Risks , Emerging Risks , Risk Management , Technology May 6, 2026 PHILADELPHIA – Attorneys using generative AI for insurance policy interpretation must proceed cautiously, a policyholder attorney said Wednesday at the Risk & Insurance Management Society’s Riskworld conference. There have been hundreds of situations where lawyers have been getting into trouble with hallucinated legal authorities, said Tamara Bruno, Houston-based partner at Pillsbury Winthrop Shaw Pittman LLP. She cited a recent case in which a partner at Sullivan & Cromwell told a court the firm had “unfortunately filed a brief with false legal authority” after procedures that required every citation to be checked “failed in this particular case.” “It’s a significant issue in the legal industry,” Ms. Bruno said. While many courts are not keen on the use of generative AI, others are, she said. A recent decision by the U.S. Court of Appeals for the Eleventh Circuit addressed the use of artificial intelligence in interpreting insurance policy language. In Snell v. United Specialty Insurance Co. , Judge Kevin Newsom wrote a concurring opinion suggesting courts consider whether AI-powered large language models such as ChatGPT and Bard could help determine the ordinary meaning of contract terms, including insurance policies, Ms. Bruno said. Judge Newsom asked several AI tools whether installing an in-ground trampoline could be considered “landscaping.” The models produced different responses, including that it could be considered landscaping or that the answer depended on how the term is defined, she said. The use of AI in policy interpretation raises concerns in coverage litigation, she said. “We have to be careful,” she said. “If judges start using or start suggesting that we use generative AI to interpret policies. What that says to me, as a coverage litigator, is great. I got to hire another expert,” an AI prompt expert, she said. If different AI tools produce different answers to the same query, that could lead each side in a dispute to retain competing experts to support their use of AI, Ms. Bruno said. While AI could be useful in claims and underwriting, including reviewing policy language and identifying where policies need to be clarified, “we want to be careful,” she said. 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