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Marsh reports Q1 as rates ease, AI use expands - Business Insurance Skip to content Register for free Search Search Log In Risk Management Cyber Risks Pricing Trends Mergers & Acquisitions Technology Sponsored Content WSIA RISKWORLD Workers Comp & Safety Workers Comp Cost Control Pain Management Workplace Safety International EMEA Asia-Pacific Latin America People Events BI Intelligence Top 100 Agents & Brokers Best Places to Work 2025 Lists Directories Insurance Pricing BI Stock Index Magazine Current Issue Past Issues Subscribe Women to Watch ALL INsurance Resources Risk Perspectives Sponsored Content Webinars White Papers Risk Management Cyber Risks Pricing Trends Mergers & Acquisitions Technology Sponsored Content WSIA RISKWORLD Workers Comp & Safety Workers Comp Cost Control Pain Management Workplace Safety International EMEA Asia-Pacific Latin America People Events BI Intelligence Top 100 Agents & Brokers Best Places to Work 2025 Lists Directories Insurance Pricing BI Stock Index Magazine Current Issue Past Issues Subscribe Women to Watch ALL INsurance Resources Risk Perspectives Sponsored Content Webinars White Papers Risk Management Cyber Risks Pricing Trends Mergers & Acquisitions Technology Sponsored Content WSIA RISKWORLD Workers Comp & Safety Workers Comp Cost Control Pain Management Workplace Safety International EMEA Asia-Pacific Latin America People Events BI Intelligence Top 100 Agents & Brokers Best Places to Work 2025 Lists Directories Insurance Pricing BI Stock Index Magazine Current Issue Past Issues Subscribe Women to Watch ALL INsurance Resources Risk Perspectives Sponsored Content Webinars White Papers Risk Management Cyber Risks Pricing Trends Mergers & Acquisitions Technology Sponsored Content WSIA RISKWORLD Workers Comp & Safety Workers Comp Cost Control Pain Management Workplace Safety International EMEA Asia-Pacific Latin America People Events BI Intelligence Top 100 Agents & Brokers Best Places to Work 2025 Lists Directories Insurance Pricing BI Stock Index Magazine Current Issue Past Issues Subscribe Women to Watch ALL INsurance Resources Risk Perspectives Sponsored Content Webinars White Papers Marsh reports Q1 as rates ease, AI use expands by Gavin Souter John Doyle Agents and Brokers , Financial Results Marsh & McLennan Apr 16, 2026 Marsh is increasingly using artificial intelligence to drive efficiency and reshape operations as it navigates a competitive insurance and reinsurance market, President and CEO John Doyle said during its first-quarter earnings call Thursday. Mr. Doyle said the company is deploying AI to automate back-office processes, enhance client-facing tools and streamline workflows. At the same time, Marsh is seeing continued pricing pressure across many lines of business. “We continue to see a competitive insurance and reinsurance environment,” he said. Global commercial insurance rates for Marsh-placed business fell 5% in the quarter, led by a 9% decline in property rates, he said. Financial and professional liability and cyber rates each fell 5%, while casualty rates rose 3%, including an 18% increase in U.S. excess casualty. Workers compensation rates were down 1%. Regional trends varied, with U.S. rates down 1%, mid-single-digit declines in continental Europe, Asia and Canada, high-single-digit declines in the United Kingdom and Latin America, and double-digit decreases in the Pacific region, he said. Reinsurance markets remained well supplied, with property catastrophe rates for non-loss-affected accounts down 15% to 20% at April 1 renewals, reflecting strong reinsurer profitability and higher capital levels, Mr. Doyle said. At the same time, insurers are seeking to expand. “They are all looking for more growth,” Mr. Doyle said, pointing to strong underwriting results and increased capital across the sector. Marsh reported first-quarter revenue of $7.6 billion, up 8% from a year earlier. Underlying revenue, which excludes the effects of acquisitions, dispositions and foreign exchange fluctuations, increased 4%, the company said. Risk and insurance services revenue totaled $5.1 billion, up 6% or 3% on an underlying basis. Within the segment, Marsh Risk, its main brokerage unit, generated $3.7 billion in revenue, up 8% or 4% on an underlying basis. Reinsurance brokerage Guy Carpenter reported $1.2 billion, up 3% or 2% on an underlying basis. At Marsh Risk, underlying revenue rose 3% in the U.S. and Canada and 5% internationally. Consulting revenue was $2.6 billion, up 11% or 5% on an underlying basis. Net income fell to $1.1 billion, down from $1.38 billion a year earlier. Operating income declined 12% to $1.8 billion, reflecting a $425 million charge related to Greensill litigation stemming from claims tied to the 2021 collapse of supply chain finance firm Greensill Capital. Marsh was Greensill’s insurance broker, placing trade credit insurance for the company. Earlier this year, insurance brokers’ share prices were hit amid concerns about disintermediation by AI-based companies and services, but Mr. Doyle said Marsh is using AI to improve its services. “We’ve competed with early-stage tech-enabled startups for a long time … and competed successfully with them,” he said. He added that AI could accelerate consolidation among brokers, as smaller firms may struggle to match the scale, data and investment required to deploy the technology effectively. 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